RefNet — The Referral Network
Contact us Get started
Legal

Account Deletion Request

This page applies to ConnectME and NetworkME, products of TOMM Corp (RefNet — The Referral Network).

How to request account deletion

  1. Email support@therefnet.com with the subject line “Account Deletion Request”.
  2. Include your full name, phone number and/or email tied to your account, and your business or program name.
  3. We will verify ownership of the account, process your deletion request, and send confirmation.

Data deleted and retained

After we verify your request, your account is deactivated and deletion begins. The table below explains what is deleted and what may be retained.

Data type Status after deletion request Retention period
Profile data (name, email, phone, account details) Deleted Within 30 days of verification
Referral activity, rewards, and loyalty history Deleted Within 30 days of verification
Customer support messages associated only with your account Deleted Within 30 days of verification
Financial/compliance records required by law Retained when legally required Up to 7 years
Security logs used for fraud prevention and abuse detection Retained Up to 90 days
Encrypted backup copies Retained temporarily, then purged Up to 30 days

Need help?

If you have questions about this process, contact support@therefnet.com.